Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Our shipping address for returns is:
Company Name: Healing Moments

Please email info@healingmoments.co for detailed address

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package, and the shipping costs for the original shipment will be automatically deducted from the final refund. Items sent back to us without first requesting a return will not be accepted.

The refund will be credited to your original payment within 10 business days after we receive the product. A 10% restocking fee and the original shipment fee is deducted from your total refund for all returned items.

Photos are required for all returned items.

Any item not in its original condition is damaged for reasons not due to our error or is missing parts (ex: a singing bowl must be returned as a complete set with cushion + striker).
Damaged or missing items (ex: cushion, striker) received with a return will have the current retail price of the item deducted from the final refund.
Refunds granted are refunded for product cost only and do not include the original shipping cost paid by the customer.
A 10% restocking fee is deducted for each returned item.

You can always contact us for any return questions at info@healingmoments.co.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@healingmoments.co.