We aim to ensure that you are completely satisfied with your purchase. Here’s how our return and refund policy works:
- Time Frame: You may return any item within 30 days of receiving your order.
- Condition of Items: Products must be returned unused, in their original packaging, and in the same condition that you received them.
- Non-Refundable Items: Certain items cannot be returned, such as personalized products, gift cards, and health and personal care items.
- Faulty or Incorrect Items: If there is an error with your order or you receive a defective item, we will take care of the return shipping costs. For all other returns, you are responsible for the shipping costs.
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, please contact our support team.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted.
We value your feedback and are here to help ensure that your experience with Healing Moments meets your expectations.
Contact us at
info@healingmoments.co for any return or refund inquiries.